We have collected short answers to the questions most often asked before a purchase. If you cannot find yours, write to us.
How do I place an order?
Choose a model and color, add the item to your cart and proceed to checkout. Enter your city, address and contact details — the manager will then contact you to confirm the order.
How is delivery carried out?
We deliver across Kazakhstan with Pony Express. The contract is being finalized, so terms and cost are confirmed when the order is confirmed. Pickup from the Almaty store is also available after confirmation.
Can I return an item?
Yes, within 14 days of receipt, if the item's appearance, completeness and original packaging are preserved. Write to info@talli.space — we will explain the next steps.
How can I exchange a model or color?
Contact us within 14 days of receipt. An exchange is possible if the required model and color are in stock; if the item is unavailable, we will issue a refund.
How can I check availability?
The website shows models available to order. The manager confirms exact availability after checkout. If the item you need is unavailable, write to info@talli.space — we will let you know when it arrives.
How do I choose a frame size?
Focus on face width and fit: the frame should sit correctly on the bridge of the nose and not press behind the ears. The product page lists the specifications. If you are unsure, write to us and we will help you choose a model.
How should I care for my glasses?
Wipe the lenses with a clean microfiber cloth. For stubborn dirt, use water and a neutral cleaner, avoiding hot water and aggressive solvents. Store the glasses in their case and do not place them lenses down.
Where is the store located?
In Almaty, 263 Rozybakiyev Street. For directions and the store listing, see 2GIS. Opening hours are being confirmed.
Still have a question?
Write to info@talli.space — we will reply during business hours. The store phone number is being confirmed.