A purchase can be returned or exchanged within 14 days of receipt if its appearance, completeness and packaging are preserved.
Conditions
- The request period is 14 days from receipt of the order.
- The item has not been used: its appearance, protective films, tags and completeness are preserved.
- The original packaging, case and all included items are preserved.
- Proof of purchase is available: an order number or receipt.
Individual characteristics of the model and signs of wear may be grounds for refusal. The final decision is made after inspecting the item.
How to arrange a return or exchange
- Write to info@talli.space: include the order number, model and reason for your request.
- We will confirm whether a return or exchange is possible and agree how to hand over the item: in store or via the delivery service.
- Hand over the item in its original packaging with all components.
- After inspecting the item, we will issue a refund or exchange it for another model or color.
Consumer rights
The return and exchange procedure is governed by the Law of the Republic of Kazakhstan “On Protection of Consumer Rights” No. 274-IV of 4 May 2010. You can read the text of the law on the portal adilet.zan.kz.
If the item turns out to be of improper quality, contact us — we will review the request in accordance with legal requirements.
Draft, pending approval. The return and exchange rules are a draft and will be agreed with the customer and a lawyer before the site launches. Refunds are made using the same payment method that was used, unless the parties agree otherwise.